Location: Tampa, FL

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Summary of Position:

The IT Support Specialist is a member of the Information Team and is an end user facing resource who can troubleshoot a variety of personal computer/laptop/printer issues. This is an entry-level position geared toward someone who is looking to expand his/her computer knowledge.

Essential Duties & Responsibilities

  • Configure, install, and deploy company computer, electronic and software systems including desktop and laptop computers, printers, phone systems, cloud-based services, video and audio hardware, and similar technologies
  •  Provide technical assistance to computer users.
  • Support a variety of Microsoft operating systems, Microsoft Office and other applications in use.
  • Perform all software and system updates, as well as configuration and file backups for any server, network and client systems.
  • Report to IT Supervisor and/or management regarding tasks and projects.
  • Excludes Network and Computer Systems Administration

Qualifications

  • Minimum 1-year experience in a help desk/IT support position; 3 years preferred.
  • Experience with Windows 7, 8, or 10 operating systems and Microsoft Office applications required. Experience with Office 365 is a plus.
  • High school diploma, with an Associate degree or relevant work experience.

Working Conditions & Physical Requirements

  • Ability to safely and successfully perform the essential job duties of this position, with or without reasonable accommodation.
  • Ability to meet aggressive deadlines as needed with minimal supervision.
  • Willingness to work outside of regular office hours as needed.
  • Occasionally lift medium to heavy objects.

Other Requirements

  • Strong critical thinking and problem-solving skills.
  • Strong oral and written communication skills with the ability to explain technical concepts to individuals without highly technical understanding.
  • Detail-oriented.
  • Ability to maintain regular and punctual attendance.
  • Adhere to all Company and department policies and procedures.
  • Perform other duties as assigned.